FAQ
Frequently Asked Questions About Smart Home Devices in Ghana
Got questions about buying or setting up smart home devices in Ghana? We have collected the most common questions from our customers across Accra, Tema, Kumasi, and beyond. If you do not see your question here, WhatsApp us at +233 55 050 7788 and we will help you out.
1. What smart home products do you sell in Ghana?
SmartHome Ghana stocks smart security cameras, smart light bulbs, smart switches, smart plugs, smart curtain motors, robot vacuums, Amazon Echo speakers, Google Nest displays, smart locks, and more. All our products work on standard Ghana WiFi connections (MTN, Vodafone, AirtelTigo) and most are compatible with Alexa and Google Home.
2. Do you deliver across Ghana?
Yes. We deliver to Accra, Tema, Kumasi, Cape Coast, Takoradi, and many other cities. For Accra and Tema, delivery is fast, often same-day or next-day. Outside Greater Accra, we use reliable courier partners. Contact us for delivery timelines and costs to your area.
3. Do you offer installation services?
Yes. Our technicians can come to your home or office anywhere in Accra and Tema to install and configure your smart home devices. We handle the full setup including connecting your devices to your WiFi, setting up the apps on your phone, and showing you how to use everything. Learn more about our installation services.
4. Will smart home devices work during dumsor?
Smart devices need power and internet to work. During ECG power cuts, your smart devices will not function unless you have a generator or UPS backup. However, some of our products, like the VistaCam 360 Solar Camera (₵3,500), are solar powered and battery backed so they keep working even without ECG.
5. What internet speed do I need for smart home devices?
Most smart home devices work well on standard home WiFi speeds of 10 Mbps or higher. For smart cameras streaming HD video, we recommend at least 20 Mbps. MTN, Vodafone, and AirtelTigo home broadband packages in Ghana are usually sufficient for running 3 to 5 smart devices simultaneously.
6. Can I control my devices when I am not at home?
Yes. All our smart devices connect to the cloud, so you can control them remotely from anywhere in the world using your smartphone app. Whether you are in your office in Accra CBD or traveling abroad, you can check your cameras, turn lights off, or lock your door from your phone.
7. What payment methods do you accept?
We accept MTN MoMo, Telecel Cash, AirtelTigo Money, bank transfers, and cash payments at our Madina showroom. For bulk or corporate orders, we can arrange invoicing.
8. What is your returns policy?
We accept returns on products that are faulty or not as described within 7 days of delivery. The product must be in its original packaging and unused. Read our full refund and returns policy here.
Still Have Questions?
We are always happy to help. Chat with us on WhatsApp at +233 55 050 7788, email us at sales@smarthome.com.gh, or visit our showroom in Madina, Accra. You can also browse our full product range and order online.